Frequently Asked Questions

Dog Walking:

Why is FETCH different from other Auckland dog walkers?

FETCH has been professionally walking dogs throughout Auckland since 2005 and is one of New Zealand’s most established dog walking companies.

What sets us apart is our commitment to professionalism, safety and education.

  • Established in 2005 with over 20 years of experience.
  • Professional dog walking is our full-time business, not a side job.
  • All handlers receive training through the National Dog Handling Academy (NDHA).
  • Our team either holds or is actively working towards NZQA-recognised dog handling qualifications.
  • Dedicated Operations, Training and Management teams.
  • Structured and supervised group walks.
  • Comprehensive safety and emergency procedures.
  • Fully insured.
  • Thousands of Auckland dogs exercised every year.

We believe dog walking should be treated as a skilled profession and have invested heavily in developing what we believe is one of the most highly trained dog handling teams in New Zealand.

What areas do you cover?

FETCH provides professional dog walking services throughout much of Auckland, including Grey Lynn, Ponsonby, Herne Bay, St Marys Bay, Freemans Bay, Arch Hill, Newton, Eden Terrace, Kingsland, Morningside, Western Springs, Westmere, Point Chevalier, Waterview, Mt Albert, Sandringham, Mt Eden, Balmoral, Epsom, Greenlane, One Tree Hill, Onehunga, Avondale, Blockhouse Bay, New Lynn, Glen Eden, Titirangi, Parnell, Newmarket, Grafton, Remuera, Meadowbank, Orakei, St Johns, Glen Innes, Kohimarama, Mission Bay, St Heliers, Glendowie, Birkenhead, Northcote, Hillcrest, Takapuna and many surrounding suburbs.

How do your pack walks work?

Our trained dog handlers collect your dog from home, transport them to a suitable walking location, supervise a structured one-hour group walk, and then return them home happy, exercised and fulfilled.

When do your walks take place?

Our pack walks operate Monday to Friday.

Morning Session: 8:00 am – 12:00 pm

Afternoon Session: 11:00 am – 4:00 pm

We collect and return your dog while you’re at work, running errands or enjoying your day.

How long will my dog be away from home?

The walk itself lasts approximately one hour. Including collection, travel and drop-off, most dogs are out of the house between 1.5 and 2.5 hours.

Do you offer pick-up and drop-off?

Yes. All FETCH walks include collection from your home and return afterwards. There is no need for you to transport your dog.

Do I need to provide a key?

While not essential, we strongly recommend providing a key or door access code. This allows us easy access to your dog and provides flexibility if your schedule changes.

What happens if it rains?

FETCH walks dogs in all weather conditions. If your dog gets wet or muddy, we will rinse and towel dry them before returning them home. If your dog is nervous around thunder or severe weather, please let us know so we can take appropriate precautions.

What are the requirements for joining a FETCH pack walk?

All dogs must:

  • Be fully vaccinated.
  • Be regularly flea and worm treated.
  • Be friendly and sociable with people and other dogs.
  • Respond to basic commands.
  • Be physically capable of participating in group walks.

Dogs over 12 months of age should be desexed. Entire dogs may be accepted following an individual assessment.

Do you offer an assessment before joining?

Yes. Every dog completes an assessment process before joining a FETCH pack.

This allows us to understand their personality, social skills, recall, confidence levels and suitability for group walks. It also gives owners the opportunity to meet us and ask questions before getting started.

How often can my dog attend?

Dogs can attend anywhere from one to five days per week.

We require a minimum attendance of one walk per week. Regular attendance helps maintain your dog’s relationship with their handler, reinforces positive pack behaviour, ensures familiarity with the other dogs in the group and helps maintain the highest standards of safety and care.

Why don’t you offer fortnightly walks?

Dogs benefit from routine, consistency and familiarity.

Long gaps between walks can impact pack relationships, handler familiarity and behavioural consistency. Weekly attendance ensures your dog remains settled, confident and comfortable within their walking group.

Regular attendance also allows us to maintain stable walking groups and provide a safer experience for all dogs in our care.

Are the dogs walked off lead?

Most FETCH dogs enjoy supervised off-lead exercise in approved locations.

Dogs must demonstrate suitable recall, social skills and behaviour before being allowed off lead. Safety always comes first.

What if my dog doesn’t have reliable recall?

Not every dog starts with perfect recall.

We assess each dog individually and can use long lines, additional training and gradual progression until we are confident they are ready for greater freedom.

What if my dog is nervous or reactive?

Every dog is assessed individually.

Some nervous dogs thrive in a structured group environment, while others may require additional support before joining a pack. We will always prioritise safety and your dog’s wellbeing and will provide honest recommendations following assessment.

Do you walk puppies?

Yes.

Many puppies benefit greatly from controlled socialisation, exercise and exposure to other dogs. We assess puppies individually and place them into suitable groups based on age, confidence and development.

How much does dog walking cost?

Our pricing varies depending on how many days your dog attends each week.

For the most up-to-date pricing, please visit our Pricing Page or contact our team directly.

We offer flexible options ranging from one day per week through to full-time attendance.

Will my dog walk with the same dogs every week?

Where possible, yes.

We aim to maintain stable, compatible groups so dogs can build confidence, friendships and positive social relationships over time.

Will I receive updates about my dog?

Yes.

Our team regularly provides photos, videos and updates so you can follow your dog’s adventures and see how much fun they’re having while out with their FETCH friends.

What training do your dog handlers receive?

FETCH has one of the most highly trained dog handling teams in New Zealand.

All FETCH handlers receive training through the National Dog Handling Academy (NDHA), New Zealand’s specialist dog handling training provider.

Training includes:

  • Dog handling skills.
  • Canine body language.
  • Pack management.
  • Dog behaviour.
  • Safety and risk management.
  • Emergency procedures.
  • Dog welfare and enrichment.
  • Professional handling standards.

Ongoing training and professional development are an important part of our culture.

Are your handlers NZQA qualified?

Yes.

Our handlers either hold or are actively working towards NZQA-recognised dog handling qualifications through the National Dog Handling Academy.

This commitment to professional education helps ensure consistent standards, improved safety outcomes and a higher level of care for every dog we walk.

Are you insured?

Yes.

FETCH maintains Public Liability Insurance and operates under comprehensive safety systems, operational procedures and risk management protocols.

What happens in an emergency?

All handlers receive training in emergency procedures and have access to management support, veterinary contacts, transport and incident response systems.

Your dog’s safety and wellbeing are always our highest priorities.

How experienced is FETCH?

FETCH has been professionally walking Auckland dogs since 2005.

Over the past two decades we have exercised and cared for thousands of dogs throughout Auckland, helping dogs live happier, healthier and more fulfilled lives through regular exercise, socialisation and adventure.

How do I get started?

Getting started is easy.

Simply contact our team to arrange an assessment. We’ll discuss your dog’s needs, answer any questions, explain how our service works and determine whether FETCH is the right fit for your dog.

We look forward to welcoming your dog into the FETCH family!

FarmStay:

Is FarmStay a better alternative to a traditional boarding kennel?

For many dogs, yes.

Traditional boarding kennels typically focus on providing safe accommodation while owners are away. While this suits some dogs, many active, social and people-oriented dogs benefit from a more enriching environment.

FETCH FarmStay was created to provide dogs with a holiday experience rather than simply a place to stay.

Benefits of FarmStay include:

  • Daily supervised exercise and adventures.
  • Large open spaces to explore.
  • Beach and farm experiences.
  • Regular interaction with trained handlers.
  • Socialisation with carefully selected dogs.
  • Structured enrichment and mental stimulation.
  • Purpose-built accommodation.
  • A calm and relaxed rural environment.

Many owners tell us their dogs come home happier, fitter and more relaxed after a FarmStay holiday.

Our goal is to provide a safe, enriching and enjoyable experience that supports your dog’s physical, mental and emotional wellbeing while you’re away.

Why is FETCH FarmStay different from other boarding kennels?

FETCH FarmStay offers a unique alternative to traditional dog boarding.

Located on our private 100-acre coastal farm approximately one hour north of Auckland, FarmStay provides dogs with freedom, adventure, socialisation and human interaction in a safe, supervised environment.

Unlike many traditional kennels where dogs spend large portions of the day confined to runs, FarmStay dogs enjoy:

  • Daily supervised pack adventures.
  • Large secure exercise areas.
  • Beach walks and farm exploration.
  • Purpose-built accommodation.
  • Ongoing interaction with trained handlers.
  • Structured routines and enrichment.
  • Small group management and supervision.

Our goal is for dogs to enjoy their holiday as much as their owners enjoy theirs.

What makes FETCH FarmStay unique?

There are many boarding facilities throughout New Zealand, but few combine:

  • Over 20 years of professional dog care experience.
  • A dedicated coastal farm environment.
  • A private 100-acre property.
  • Professional dog handlers.
  • NDHA-trained staff.
  • NZQA-recognised dog handling qualifications.
  • Structured dog management systems.
  • Daily adventure-based enrichment.
  • A strong focus on dog welfare and wellbeing.

Since 2005, FETCH has built its reputation around helping dogs live happier, healthier and more fulfilled lives.

FarmStay is the next evolution of that philosophy, providing dogs with a holiday experience designed around adventure, enrichment, exercise and care.

Why do dogs love FarmStay?

Dogs are naturally social, curious and active animals.

FarmStay provides opportunities to:

  • Explore new environments.
  • Build confidence.
  • Make canine friends.
  • Enjoy off-lead adventures.
  • Experience a variety of sights, smells and activities.
  • Spend time with experienced dog handlers.

For many dogs, FarmStay becomes the highlight of their year and they quickly recognise the FarmStay vehicle when it arrives.

Why do owners choose FarmStay?

Owners choose FarmStay because they want more than basic boarding.

They want:

  • Peace of mind.
  • Professional supervision.
  • Daily exercise.
  • Individualised care.
  • Regular updates.
  • Experienced dog professionals.
  • A safe and enriching environment.

Many of our clients tell us they enjoy their holidays more knowing their dog is also having a great time.

What is FarmStay?

FarmStay is FETCH’s premium overnight boarding service.

Dogs stay with our trained team on our private coastal farm while enjoying daily exercise, socialisation, enrichment and supervision.

Many dogs return home physically tired, mentally fulfilled and excited to come back for their next stay.

How large is the FarmStay property?

FarmStay is located on our private coastal farm of approximately 100 acres, giving dogs access to extensive open spaces, walking tracks and natural environments.

The property has been specifically selected to provide a unique experience that simply cannot be replicated in a traditional urban boarding facility.

Where is FarmStay located?

FarmStay is located on our private coastal farm approximately one hour north of Auckland.

The property features rolling farmland, open spaces and access to a beautiful beach environment, providing a truly unique holiday experience for dogs.

For security and privacy reasons, visits are by appointment only.

Can any dog stay at FarmStay?

FarmStay welcomes both FETCH dogs and non-FETCH dogs.

All dogs must complete our assessment process prior to their stay to ensure they are suitable for our environment and group management systems.

To attend FarmStay, dogs must:

  • Be fully vaccinated.
  • Be regularly flea treated.
  • Be regularly worm treated.
  • Be friendly and manageable around people and other dogs.
  • Be healthy enough to participate in normal daily activities.

Dogs over 12 months of age should generally be desexed. Entire dogs may be accepted on a case-by-case basis following assessment.

Our priority is ensuring a safe, enjoyable and enriching experience for every dog in our care.

What are the requirements for staying at FarmStay?

All dogs must:

  • Be fully vaccinated.
  • Be regularly flea treated.
  • Be regularly worm treated.
  • Be friendly and manageable around people and other dogs.
  • Be healthy enough to participate in normal daily activities.

All dogs are assessed for suitability before acceptance.

Does my dog need to be desexed?

Dogs over 12 months of age should generally be desexed.

Entire dogs may be accepted on a case-by-case basis following assessment.

Can puppies stay at FarmStay?

Yes.

Puppies may be accepted depending on age, vaccination status and suitability.

Please contact our team to discuss your puppy’s specific requirements.

Do I need to drop off and collect my dog?

No.

FarmStay includes complimentary pick-up and drop-off throughout our service areas, making the experience convenient and stress-free for both dogs and owners.

Our team will collect your dog from home and return them home at the end of their stay.

When do you collect and return dogs?

Monday to Friday
FarmStay arrivals and departures typically occur between 10:00 am and 12:00 pm.

If your dog is already booked for a FETCH walk on the day they arrive or depart, collection may occur during their normal walking schedule.

Saturday
We do not offer FarmStay arrivals or departures on Saturdays.

Sunday
FarmStay arrivals and departures typically occur between 10:00 am and 12:00 pm.

If alternative arrangements are required, please contact our team to discuss availability.

How much does FarmStay cost?

Pricing varies depending on the length of stay and number of dogs attending.

For the most up-to-date pricing, please visit our FarmStay Pricing Page.

Do you offer discounts for multiple dogs?

Yes.

We offer discounted rates for dogs from the same household.

Please visit our pricing page for our current rates and discounts.

What do I need to bring?

Please provide:

  • Enough food for the duration of your dog’s stay.
  • Any medications your dog requires.
  • Feeding instructions if applicable.

Food should be supplied in a clearly labelled, non-returnable container or bag.

We provide bedding, blankets, bowls and everything else your dog requires during their stay.

Can I provide my dog’s food?

Yes, and we strongly recommend it.

We ask owners to provide their dog’s usual food throughout their stay. Maintaining a consistent diet helps minimise digestive upset and often helps dogs settle more quickly into their FarmStay routine.

What if my dog has special dietary requirements?

We regularly care for dogs with special dietary requirements, supplements and medication needs.

Please discuss your dog’s requirements with us before their stay so we can ensure appropriate care and management throughout their FarmStay holiday.

Can you administer medication?

Absolutely.

Our trained team can administer most medications during your dog’s stay.

Please provide all medications clearly labelled with detailed instructions regarding dosage and administration times.

What happens during a typical day at FarmStay?

Dogs enjoy a structured daily routine which includes:

  • Morning welfare checks.
  • Supervised farm adventures.
  • Exercise and socialisation.
  • Rest and relaxation periods.
  • Feeding and medication administration where required.
  • Afternoon enrichment and activities.
  • Evening settling and overnight supervision.

We carefully balance activity and rest to ensure every dog remains comfortable, happy and fulfilled.

Where do the dogs sleep?

Dogs stay in comfortable, purpose-built accommodation designed specifically for comfort, hygiene and safety.

Sleeping areas are secure, weatherproof, clean and monitored by our team.

After a full day of adventures, exercise and enrichment, dogs settle into a calm and relaxing environment designed to help them feel comfortable and secure throughout their stay.

Can dogs from the same family stay together?

Yes.

Where appropriate, dogs from the same household can stay together and enjoy their holiday alongside their family members.

Do the dogs spend all day outdoors?

No.

While dogs enjoy extensive outdoor adventures and exercise, they also have access to comfortable accommodation and scheduled rest periods throughout the day.

Rest is an important part of maintaining physical and emotional wellbeing.

Will my dog be supervised?

Yes.

Dogs are supervised by trained handlers throughout the day and managed using structured safety and welfare procedures.

Your dog’s safety is always our highest priority.

What if my dog has never stayed away from home before?

Many first-time boarders settle quickly.

Our experienced team works hard to ensure dogs feel safe, comfortable and supported throughout their stay.

We carefully introduce dogs to the environment and monitor them closely during their first visit.

Will my dog make friends?

Most dogs love the opportunity to socialise with compatible dogs.

We carefully manage groups based on temperament, age, confidence, size and play style to ensure positive interactions.

What if my dog doesn’t enjoy large groups?

Not every dog enjoys the same level of social interaction.

We assess every dog individually and tailor management accordingly.

Our focus is always on the wellbeing of the individual dog.

Will I receive updates while I’m away?

Yes.

Our team regularly shares photos, videos and updates so you can see how your dog is settling in and enjoying their FarmStay holiday.

What training do your FarmStay handlers receive?

All FETCH FarmStay handlers receive professional training through the National Dog Handling Academy (NDHA).

Training includes:

  • Dog handling skills.
  • Canine behaviour.
  • Pack management.
  • Animal welfare.
  • Dog body language.
  • Safety and risk management.
  • Emergency procedures.
  • Professional handling standards.

Ongoing training and professional development are an important part of our culture.

Are your staff NZQA qualified?

Yes.

Our handlers either hold or are actively working towards NZQA-recognised dog handling qualifications through NDHA.

This commitment to education helps ensure consistently high standards of professionalism, safety and dog welfare.

Are you insured?

Yes.

FETCH maintains Public Liability Insurance and operates under comprehensive safety, welfare and operational procedures.

What happens in an emergency?

All staff are trained in emergency response procedures and have access to veterinary support, transport and management assistance.

Your dog’s safety and wellbeing are always our highest priorities.

How long has FETCH been caring for dogs?

FETCH has been caring for Auckland dogs since 2005.

For more than 20 years we have specialised in professional dog care services and have built a reputation based on safety, reliability, professionalism and exceptional care.

How do I book a FarmStay?

Simply contact our team to discuss your dog’s needs and preferred dates.

We’ll answer your questions, confirm suitability and help organise your dog’s next FarmStay adventure.

We look forward to welcoming your dog into the FETCH FarmStay family.