FETCH DOG WALKING PRIVACY POLICY

Effective Date: October 2025
Company: Elite Dog Walking Limited (trading as “Fetch Dog Walking”)
Address: Grey Lynn, Auckland 1021
Email: [email protected]

1. Our Commitment to Your Privacy

At Fetch Dog Walking, we treat your personal information with the same care we give to every dog we walk.
This Privacy Policy explains what we collect, why we collect it, and how we keep it safe in line with the New Zealand Privacy Act 2020.

2. What We Collect

We collect information directly from you when you complete our online form, contact us, or use our services.
This may include:

  1. Your name, email address, phone number, and suburb.

  2. Your dog’s name, breed, temperament, and any health details we should know about.

  3. Your home address (once we speak with you and confirm your booking).

  4. Optional household key details — not required, but recommended for pick-up and drop-off efficiency.

  5. Payment information for billing purposes.

  6. Website analytics data collected through Meta Pixel and Google Analytics.

3. How We Use Your Information

We only use your information for reasons related to caring for your dog and improving your experience with us.
Specifically, we use it to:

  1. Manage bookings and provide dog walking and FarmStay services.

  2. Communicate about schedules, updates, and service changes.

  3. Handle billing and payment records.

  4. Verify addresses and keys for safe pick-up and drop-off.

  5. Keep our services safe and secure for every dog and walker.

  6. Send marketing emails and updates — only if you’ve ticked “yes” to receive them.

  7. Improve our website and ads through analytics and remarketing tools.

4. Who We Share Your Information With

Your information stays between us and the trusted tools that help us operate Fetch smoothly.
We may share limited data with:

  1. Time to Pet – our booking and scheduling system.

  2. Airtable – for internal data organisation and service records.

  3. Meta (Facebook and Instagram) and Google – for analytics and marketing performance tracking.

  4. Veterinarians or authorities – only if needed for safety or emergency care.

We never sell or rent your personal data.

5. Storing and Protecting Your Data

  1. All information is stored securely in password-protected systems accessible only to authorised Fetch staff.

  2. Physical records (when used) are kept locked at our Grey Lynn office.

  3. We retain records indefinitely to support service continuity and safety, unless you ask us to delete them.

  4. We take reasonable steps to protect your information from loss, unauthorised access, or disclosure.

6. Cookies and Tracking

We use cookies, Meta Pixel, and Google Analytics to understand how people use our website and to improve our ads.

  • Cookies remember preferences and help our site run smoothly.

  • Meta Pixel and Google Analytics provide anonymous insights about page visits and device types.
    You can disable cookies in your browser settings if you prefer, though some functions may not work as intended.

7. Access and Corrections

You can request a copy of any personal information we hold about you and ask for corrections at any time.
Simply email us at [email protected] with the subject line “Privacy Request.”

8. Your Rights

You have the right to know why your data is collected, how it’s used, and who it’s shared with.
You may also request that we delete or restrict certain information where legally permitted.
For more about your rights, visit the Office of the Privacy Commissioner at www.privacy.org.nz.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about your privacy, please reach out to us at:

 [email protected]

or call us: 021 335 446